Shipping Policy
We are committed to getting your order to you as efficiently and securely as possible. We proudly make use of PUDO, a reliable service offered by The Courier Guy, and we adhere to their delivery terms and conditions.
Processing & Delivery Times
- Processing Time: Please allow up to 2 working days for order processing before dispatch.
- Delivery Time: Once dispatched, delivery generally takes 3–5 working days.
- Outlying Areas: Deliveries to remote or outlying regions may take longer, subject to The Courier Guy’s regional policies.
Delivery Options
To ensure a smoother, more reliable delivery experience for all our customers, we now offer one convenient shipping method:
- To Your Door: Your parcel will be delivered directly to the address you provide at checkout — no need to collect from a locker or travel elsewhere.
We work with trusted local courier to get your order to you quickly and safely, no matter where in South Africa you are.
Shipping Costs
To make things simple and predictable, we’ve introduced a flat shipping fee of R110 on all orders, regardless of the parcel size or destination.
This means:
- No more guessing costs at checkout.
- One clear price for nationwide delivery.
- Streamlined service that gets your order directly to your door.
We’re committed to keeping your shopping experience smooth and hassle-free. If you have any questions about your delivery, feel free to reach out — we’re here to help.
Frequently Asked Questions
Unfortunately, due to the logistics and routing of courier services, we are unable to guarantee or schedule redeliveries for a specific date or time.
You can track your parcel at any time using your waybill number on The Courier Guy’s tracking page here: https://thecourierguy.co.za/tracking/
You will also receive WhatsApp notifications at key stages of your parcel’s journey to keep you updated.
You can retrieve your PIN or QR code by checking your original WhatsApp or email notification. Alternatively, log in to The Courier Guy app or website to find your tracking details.
For assistance, contact WhatsApp support at 064 848 1531.
Yes. You may share your PIN or QR code with a trusted person to collect your parcel. Please note: Anyone with access to the PIN or code can retrieve the parcel, so only share it with individuals you trust.
If your parcel is damaged or if you experience an issue with a delivery, please contact Courier Guy’s support team immediately via:
- WhatsApp: 064 848 1531
- Email: support@thecourierguy.co.za
They will assist you in resolving the issue promptly.